Frequently Asked Questions

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1. Why should I become a participating AC Quality Care service contractor?

The primary reason is supporting your business model, growth and profitability. A strong service business can generate a steady installation business by having satisfied customers that are with you throughout the lifecycle of their HVAC system.

2. Will it cost me anything to participate?

There are no direct costs. There may be costs associated with providing the information required, such as employee background checks. You may need to buy measurement tools if the ones you have do not meet the accuracy specifications. You and your employees will be attending training at the PG&E Energy Training Center in Stockton or at various locations within PG&E’s service territory.

3. Will I be required to go through special training?

Yes. Every contractor’s participating technicians accepted into the program must go through both classroom and hands-on training. Technical and program training will be given by Build It Green.

4. Will PG&E supply me with leads? How?

No. The program is delivered by you, the participating contractor. PG&E supports you with the program website and the program training.

5. How are rebate applications processed?

Your technician will provide the AC Quality Care rebate application to the customer and assist them in completing the application. The completed application is submitted to Build It Green for a quality assurance (QA) review. If all information is approved following the QA review, Build It Green submits the application to PG&E for processing and payment. This can typically take 6 to 8 weeks, dependent upon whether the application is held for further inspection. Customers have the option to receive the rebate directly or to have their rebate paid to the contractor. The choice is theirs to make; please refer to the rebate application for specific information if the customer chooses to have the rebate check paid to the contractor.

6. How many scheduled visits will I be required to make during the year?

If your customer claims the One-year Quality Maintenance Service Agreement, a minimum of two visits are required – one during the pre-cooling season and one during the pre-heating season.